Frequently Asked Questions
What size should I buy?

You should buy the size that you normally buy in other brands unless otherwise noted. For example, if you are a size 32 in pants and wear a medium shirt, buy these sizes. If you are between sizes, you'll probably want to buy up a size.

If you are still unsure, you can always buy a range of sizes and send back the ones that don't fit for a full refund. We'll even pay the return shipping and refund you any difference. We'd rather have you wearing our clothing than letting it sit around so take advange of our free exchanges and when needed, very generous return policy.


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What is your return policy?

We have a risk free return policy whereby you may return items up to six months from the date of purchase*.

We refund the shipping to you, and for orders in the US we will also pay for the shipping back to us.

We stand behind our product and want you to be completely happy with it, so if for any reason you are not satisfied, just send us an email and we'll do whatever we can to make you happy. For a return or exchange, fill out this form to get started.

*Return policy for our Outlier Feit Supermarines is 365 days from date of purchase, in unworn condition and original packaging only.


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How do I make a return or exchange?

For Domestic (US) returns:
Please fill out this form and we can get your return started. Feel free to email us if you have any questions.

For International returns:
We are unable to offer return shipping on International returns due to customs. Please send the package to our shipping address:

Outlier Returns
402 Graham Avenue, PMB 200
Brooklyn, NY 11211
USA

We want to make the return process as easy as possible for you. When sending the package to us, if you can include any information such as your full name, billing/shipping address, order number, or email address, it will help us get the package back out to you as soon as possible. If you exchanging your purchase for a new item, please let us know the new item you would like--style, size and color.

If you are unsure about how a style will fit, or which size you should order, feel free to email us with any questions!


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What are your business hours?

The Outlier office is open Monday through Friday, 10am to 6pm. If you call during this time and there is no answer, please leave a message and we'll get back to you as quickly as we can. We're also best with email so please feel free to send us a message.


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You're sold out of a product I want. Will you restock?

We do our best to restock products as fast as we can. If you would like to be notified when a particular product is back in stock, please visit the individual product page and click the "notify me when restocked" link right below the purchase button.

Sometimes it becomes difficult to restock an items because of supply. Our more complicated fabrics can take 16 weeks to weave and production of the sewing can take up to another 12 weeks. The demand of a new product is always hard to predict and in some cases we sell out of things a lot faster that we expect. The best way to get information on new products is to join our mailing list at www.outlier.cc/mailinglist or follow us on twitter @Outlier.


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How can I find out about new releases or exciting Outlier happenings?

Whenever we release a new item or restock our shelves, we want to let everyone know about it! You can join our mailing list at www.outlier.cc/mailinglist or follow us on twitter @Outlier.


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Why are your clothes so expensive? (or why are they so reasonably priced?)

We are always happy to talk about our prices. Yes of course they are expensive when compared to pants made using cheap fabrics and cheap, unregulated overseas labor. We make pants using high quality technical fabrics, fabrics that through our testing we believe to the absolutely best ones available. We have these pants constructed locally right in the heart of New York City's Garment District. All that adds up to a pant that costs considerably more than your cheap fabric-cheap labor-chain store sort of pant.

Truth be told we actually sell our pants at well below the standard market rate give the fabrics and production we use. The NYT had an interesting article that breaks down some of those costs, you can check it out here: http://www.nytimes.com/2010/04/29/fashion/29ROW.html Rather than selling to retailer who resell our products we sell directly to our customers, allowing us to keep the price point down. If we were wholesaling them they'd be $300-400 in the shops!

For what it's worth we offer unconditional 6 month returns, we even pay shipping both ways on domestic returns. Despite that policy our return rates are well below industry standards. We believe in our product, and it seems other people do too. Our products aren't for everyone of course, if you are mainly concerned with getting the cheapest item regardless of the quality you'll be much better off shopping elsewhere. Similarly if things like durability, water resistance, breathability, freedom of movement and quality local production aren't of interest to you, then we aren't really the place you should be looking to for pants. But if that sort of thing interests you, well that's what we make and you get what you pay for, risk free. Feel free to buy a pair and try them for yourself, that's definitely the best way to answer the question!


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What is your gift certificate policy?

Outlier reserves the right to review, reverse and cancel any gift certificate transactions, particularly those deemed fraudulent or suspicious.


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What size should I buy?

You should buy the size that you normally buy in other brands unless otherwise noted. For example, if you are a size 32 in pants and wear a medium shirt, buy these sizes. If you are between sizes, you'll probably want to buy up a size.

If you are still unsure, you can always buy a range of sizes and send back the ones that don't fit for a full refund. We'll even pay the return shipping and refund you any difference. We'd rather have you wearing our clothing than letting it sit around so take advange of our free exchanges and when needed, very generous return policy.


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How are the styles of Outlier pants different from each other?

The Quick Version:

4Season OGs - The bike to work pant
Keirin Cut Dungaree - The tough ones that look like a jean - For guys with big thighs
Slim Dungaree - The tough ones that look like a jean with a slim look
The Climbers - Slim pant with 4way stretch
60/30 Chinos - The natural and technical hybrid
Ultralight Trouser - A technical dress pant that weighs less than our shorts
Daily Riding Pant - The slim women's pant with 4way stretch

The detailed versions can be found by reading each items description on the product pages.


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Do you offer alterations before sending my order?

No, unfortunately we are not set up to do alterations. We recommend that you take your pants to a local tailor who will be able to assure the the alterations fit you properly.


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Can I send back a garment for repair?

Yes, we stand by our product and if for any reason there is a problem with the product due to manufacturing or you don't think that the product is holding up to how it is explained, then we'll be happy to replace or repair it for you. Just send an email to us and we'll get you set up. Please be aware that these repairs take time (usually 6-8 weeks plus shipping) and you may find it easier and quicker to use your local tailor instead.

*Please note, all garments must be washed before sending back to us for a repair*


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I don't understand the waist sizing, can you explain it?

The most important thing to know about our pants sizing is that you probably should buy the size you normally buy. If you usually buy size 30 pants, you probably are a size 30 in our sizing.

If you want a more detailed explanation here it is: You might notice that the waist band actually measures 2 inches more than the named size. This is an industry standard, most pants sold as size 30 waist actually have a waistband that measures 32" and sometimes it'll even measure as much as 34". There are a few reasons for this. For one, no one actually wears pants at their actual waist anymore, so if you measure 30" at your real waist you will likely measure around 32" where you wear your pants. It's also a vanity thing, as men in the US got bigger clothes started getting bigger, Mediums are bigger than they used to be and so are size 30s. We tried fighting it for a second but it was too confusing, so we rolled with the standard, but we also felt the need to be honest on our sizing, so there it is above.


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You're sold out of a product I want. Will you restock?

We do our best to restock products as fast as we can. If you would like to be notified when a particular product is back in stock, please visit the individual product page and click the "notify me when restocked" link right below the purchase button.

Sometimes it becomes difficult to restock an items because of supply. Our more complicated fabrics can take 16 weeks to weave and production of the sewing can take up to another 12 weeks. The demand of a new product is always hard to predict and in some cases we sell out of things a lot faster that we expect. The best way to get information on new products is to join our mailing list at www.outlier.cc/mailinglist or follow us on twitter @Outlier.


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How do I clean my pants?

We recommend that you machine wash your pants with warm water and lay them flat to dry. They will dry much faster then most other garments. To reactivate the water resistance, you can also put your pants in the dryer on low for 5-10 minutes or iron them on a low. The heat should make the water resistance as good as new. They can also be dry cleaned, which can help remove tough stains like bike grease.


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Do you take custom orders?

Unfortunately we are not set up to take custom orders.


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What is the difference between the Workwear and 4Season fabrics?

The big difference between the two is stretch and texture.

The 4Season fabric has a 4-way stretch, it basically moves with you in any direction you flex. The Workwear has a tiny bit of 2-way stretch, but for the most part it does not stretch.

The Workwear has a canvas outer weave, it's tough and has more of visible depth and texture then the 4Season which has a subtle twill outerweave.

Both fabrics have a lot in common. They are both doubleweaves, meaning that they are woven in a way that the outside face and inner face have very different characteristics. The Workwear inner face is brushed soft, while the 4Season inner face is a soft loosely woven box construction that helps pull moisture away from the body.

Both fabrics breath incredibly well. Both are super durable, they both include a degree of Cordura grade nylon on the exterior making them tough and abrasion resistant, with the Workwear being a touch tougher. Both are woven to be naturally water resistant, with the 4Season being a touch better in that regard. Both dry super quick. Both are treated with the "self-cleaning" nanosphere treatment, that makes them dirt, beer and coffee resistant.

Both can be machine washed warm, and do not need to be machine dried they dry fast enough as is. We do however recommend you occasional tumble dry on medium heat for 5-10 minutes to help restore the water resistance. You can also get the same effect by ironing with low heat.


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Where do you ship to?

We ship to just about anywhere in the world.

We ship to the US, Canada, Europe, Australia and Japan all the time and our ecommerce system is set up to take orders from nearly anywhere in the world.

If you are encountering trouble from some reason in entering an order it might be because of an issue with our postal provider. If so please send us an email and we'll try to figure out how to best ship an order to you.

Please also note that customs clearance is different in every country and that your government may charge you additional fees and tariffs on top of the postage charges.


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How much does shipping cost?

Shipping cost is dependent on the destination, weight and speed. Generally speaking, shipping starts at $8. You can get an accurate quote by stepping through the checkout process and entering your ship to address. There you will see the options available.

For international orders, shipping starts at the following rates:

International Priority - Canada (1 - 3 weeks delivery / starts at $20)
International Priority - United Kingdom (1 - 3 weeks delivery / starts at $25)
International Priority - Continental Europe (1 - 3 weeks delivery / starts at $25)
International Priority - Asian Pacific (1 - 4 weeks delivery / starts at $35)

Please also be aware that you may be charged additional customs fees and tariffs in the country of delivery. These fees vary widely by country and are your responsibility.


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How long will it take for my package to arrive?

We ship Monday through Friday and we try to process all orders within 24 hours after receiving them, but we are a small company and in super busy times it may take slightly longer. All domestic packages are shipped by UPS mail and depending on the shipping option you have chosen, you delivery will be one of the following:

UPS Ground - 3 to 5 business days
UPS 2nd Day Air - 2 business days
UPS Next Day Air - Overnight

For International orders there is an option to ship by United States Postal Service or UPS. They will usually arrive within a couple weeks, but occasionally might get held up in customs. Once your order has been completed, you with receive an email confirmation with your UPS or USPS tracking number.

For international customers please allow for the following shipment timing:
International Priority - Canada (1 - 3 weeks delivery / starts at $18)
International Priority - United Kingdom (1 - 3 weeks delivery / starts at $22)
International Priority - Continental Europe (1 - 3 weeks delivery / starts at $25)
International Priority - Asian Pacific (1 - 4 weeks delivery / starts at $30)

Contact us for any additional shipping questions.


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What size should I buy?

You should buy the size that you normally buy in other brands unless otherwise noted. For example, if you are a size 32 in pants and wear a medium shirt, buy these sizes. If you are between sizes, you'll probably want to buy up a size.

If you are still unsure, you can always buy a range of sizes and send back the ones that don't fit for a full refund. We'll even pay the return shipping and refund you any difference. We'd rather have you wearing our clothing than letting it sit around so take advange of our free exchanges and when needed, very generous return policy.


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Do you offer alterations before sending my order?

No, unfortunately we are not set up to do alterations. We recommend that you take your pants to a local tailor who will be able to assure the the alterations fit you properly.


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I don't understand the waist sizing, can you explain it?

The most important thing to know about our pants sizing is that you probably should buy the size you normally buy. If you usually buy size 30 pants, you probably are a size 30 in our sizing.

If you want a more detailed explanation here it is: You might notice that the waist band actually measures 2 inches more than the named size. This is an industry standard, most pants sold as size 30 waist actually have a waistband that measures 32" and sometimes it'll even measure as much as 34". There are a few reasons for this. For one, no one actually wears pants at their actual waist anymore, so if you measure 30" at your real waist you will likely measure around 32" where you wear your pants. It's also a vanity thing, as men in the US got bigger clothes started getting bigger, Mediums are bigger than they used to be and so are size 30s. We tried fighting it for a second but it was too confusing, so we rolled with the standard, but we also felt the need to be honest on our sizing, so there it is above.


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Do you take custom orders?

Unfortunately we are not set up to take custom orders.


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Where can I find a local store that carries Outlier?

You can find a list of our retail partners here.


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Where can I see your pants in person?

You can see them at our various retail partners, listed here. We try to hold an open studio one Saturday a month at our studio in Brooklyn. Our next open studio is January 28th, 2012, at 87 Richardson St., 3rd Floor, Brooklyn, NY from 2-7pm. Join our mailing list so we can keep you posted with details. In NYC, Chari & Co also carries a large selection of our line.

We also travel to various events from time to time, sometimes we'll set up trunk shows, or sell in pop up markets. Best way to find out that sort of thing is to sign up for the mailing list below and follow @Outlier on twitter.

And of course you can always buy anything we sell and utilize our risk free returns if needed.


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What is your return policy?

We have a risk free return policy whereby you may return items up to six months from the date of purchase*.

We refund the shipping to you, and for orders in the US we will also pay for the shipping back to us.

We stand behind our product and want you to be completely happy with it, so if for any reason you are not satisfied, just send us an email and we'll do whatever we can to make you happy. For a return or exchange, fill out this form to get started.

*Return policy for our Outlier Feit Supermarines is 365 days from date of purchase, in unworn condition and original packaging only.


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How do I make a return or exchange?

For Domestic (US) returns:
Please fill out this form and we can get your return started. Feel free to email us if you have any questions.

For International returns:
We are unable to offer return shipping on International returns due to customs. Please send the package to our shipping address:

Outlier Returns
402 Graham Avenue, PMB 200
Brooklyn, NY 11211
USA

We want to make the return process as easy as possible for you. When sending the package to us, if you can include any information such as your full name, billing/shipping address, order number, or email address, it will help us get the package back out to you as soon as possible. If you exchanging your purchase for a new item, please let us know the new item you would like--style, size and color.

If you are unsure about how a style will fit, or which size you should order, feel free to email us with any questions!


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How long does it take for me to get a refund?

It may take 4 to 5 business days for your return to reach our Outlier office. Once it does we process our returns once a week and you will be notified when this occurs. The money is taken from our account immediately but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back.

We'll give a refund for any returns up to six months from purchase. After 60 days we can not return the money to your original credit card so we send the refund via PayPal. You are responsible for the Paypal fee (which is very small).


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I'm an international customer, how do I make an exchange or return?

For international returns or exchanges, please fill out this form to get started. Feel free to send an email if you have any questions. If you're looking to get another item in exchange, we'll put it aside for you until the original order is sent back. You can send the return to:

Outlier Returns
402 Graham Avenue, PMB 200
Brooklyn, NY 11211
USA

Unfortunately due to international customs and shipping we can not cover the return shipping fees. Once the shipment is received back, we will email you to let you know the status.


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