RETURNS/EXCHANGES/REPAIRS

Our customer service policy is that you may return anything at anytime up to 6 months from your purchase and that if you just want to swap a size or color, we'll cover the return shipping. It's really quite simple. For international customers we can not cover the return shipping due to the complexity of customs, tariffs and shipping costs.

We stand behind our product. If there is a defect or damage, we will repair it at no additional cost. Just send the product back to us with a description of what you would like to see happen. We are committed to turning the product around for you as fast as possible so that you can be back on your bike.

If a you are having difficulty, can't make up your mind, wondering how a particular fabric feels, we offer a swatching service where we will ship out a piece of the fabric. Just email us for details.

Our belief is that if we give you quality and stand behind our product, you will give it back to us through respect and understanding.

PRIVACY

Our Privacy Policy is simple. We will not give away, sell, or trade your personal information to anyone else. We only store what is necessary to ship and process your order. All information is transmitted via an encrypted connection certified by PayPal who authorizes the transaction. We are notified of the transaction so that we can process the order.

SHIPPING

We ship via United States Postal Service (USPS) unless a customer specifically requests another carrier. Our rates are based on your location, the weight of your package, and the amount for which we insure the package.

Domestic Shipping Options:
Priority (2-8 day delivery / starts at $8.00)

International Shipping Options:
International Firstclass - Canada (1 - 3 weeks delivery / starts at $18)
International Firstclass - United Kingdom (1 - 3 weeks delivery / starts at $22)
International Firstclass - Continental Europe (1 - 3 weeks delivery / starts at $25)
International Firstclass - Asian Pacific (1 - 3 weeks delivery / starts at $30)

We typically ship orders out the next business day, but under some circumstances, we may take longer. A confirmation email will be sent when your order has been shipped. Outlier is not responsible for delays in shipping caused by the carrier.

Contact us for any additional shipping questions.